At Zama Sarees, customer satisfaction is our priority. Please read our Refund Policy carefully before making a purchase.
1. Eligibility for Refund
Refunds are available only for eligible orders where the product is damaged, defective, incorrect, or cannot be delivered due to our error.
2. Return Request
To request a refund, please contact us within 7 days of receiving your order with your order number and clear photos of the product.
3. Refund Process
Once your returned product is received and inspected, we will notify you of the refund status. If approved, the refund will be processed to your original payment method.
4. Refund Timeline
Approved refunds are usually credited within 5–10 business days, depending on your bank or payment provider.
5. Non-Refundable Items
Refunds will not be issued for:
- Products that have been used, washed, or damaged after delivery.
- Items returned without original packaging or tags.
- Products purchased during clearance or final sale (unless damaged or incorrect).
6. Cancellation Policy
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our Return Policy.
7. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error, such as receiving a damaged or incorrect product.
8. Contact Us
For any refund-related queries, please contact our customer support team through our Contact Us page or email us with your order details. We are happy to assist you.
